Coordination & Welfare Division | Ministry of Civil Aviation

Coordination & Welfare Division

Field	Information to be Provided
1. Name of the Division or Section	Coordination & Welfare (C&W)
2. Overview and Mandate	The Coordination & Welfare (C&W) Division in the Ministry of Civil Aviation handles inter-ministerial and internal coordination, preparation of reports, coordination of government campaigns, and monitoring of key Government of India portals. Additionally, it oversees staff, women, and senior citizen welfare matters, monitors public grievances on CPGRAMS, and manages nodal routing and quarterly returns for Right to Information (RTI) matters.
3. Scope of Work and Responsibilities	Allocated Subjects and Main Functions Coordination: Preparation of the monthly DO letter to the Cabinet Secretary and the Annual Report of the Ministry. Preparation of documents on MoCA achievements. Handling Draft Cabinet Notes, draft bills, and ordinances received from other Ministries/Departments. Dissemination of circulars and guidelines to attached/subordinate offices and PSUs. Consolidation of inputs for inter-ministerial references. Preparation of material for the India Reference Annual and the Prime Minister's Independence Day speech. Coordination of Government of India campaigns. Arrangement of Republic Day and Independence Day passes for organisations and divisions under MoCA. Distribution of Government of India calendars. Portal Management: Regular monitoring of the following portals: e-Samiksha Portal SCDPM Portal Swachhata Portal AVMS (Supremo) Portal Public Enterprises Selection Board (PESB) Portal PMO References Portal CPGRAMS Portal RTI-MIS Portal CIC Portal Welfare Matters: Constitution of the Internal Complaints Committee (ICC) to examine workplace sexual harassment complaints and obtaining reports from organisations under MoCA. Dissemination of instructions concerning women's welfare, empowerment, and prevention of discrimination. Circulation of instructions concerning the welfare of older persons and senior citizens. Nomination of a Staff Welfare Officer for redressal of staff grievances. Public Grievances: Monitoring the disposal of complaints on CPGRAMS. Implementation of instructions issued by the Directorate of Public Grievances, Cabinet Secretariat, DAR&PG, and Department of Pension & Pensioners' Welfare. Coordination concerning the appointment of Public Grievance Officers (PGOs) and grievance processing. Forwarding online grievances and appeals to the concerned PGOs and Appellate Authorities. RTI Matters: Forwarding online RTI applications and appeals to the concerned CPIOs and Appellate Authorities. Uploading offline RTI requests onto the portal and routing them to the concerned CPIOs. Filing quarterly returns on RTI applications, appeals, and fees collected in MoCA.
4. Acts, Rules and Regulations	Right to Information Act, 2005 and RTI Rules: Nodal routing of applications and appeals, quarterly returns, and coordination concerning Section 4 suo motu disclosure third-party audits. Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013: Constitution of the Internal Complaints Committee and obtaining reports from organisations under MoCA. Government Guidelines: Guidelines issued by DAR&PG, the Directorate of Public Grievances (Cabinet Secretariat), and DoP&PW concerning CPGRAMS monitoring, appointment of PGOs, and grievance processing.
5. Services Provided	The C&W Division primarily performs coordination, monitoring, and policy-dissemination functions within MoCA. Nodal Facilitation Services: RTI Nodal Routing: Uploading offline RTI applications to the RTI-MIS portal and forwarding online/offline applications and appeals to the concerned CPIOs and Appellate Authorities for disposal. Public Grievance Monitoring and Appeal Routing: Monitoring CPGRAMS complaints and forwarding appeals to the concerned Appellate Authorities. Substantive redressal is handled by the respective PGO/GRO. Employee and Workplace Redressal: Constitution of the ICC for workplace sexual harassment complaints and nomination of the Staff Welfare Officer for staff grievances. Coordination and Facilitation: Coordination of inter-ministerial matters, government campaigns, reports, and Republic Day/Independence Day pass arrangements for organisations under MoCA.
6. Approvals and Permissions	Not Applicable.
7. How to Access Services or Apply	RTI Applications and Appeals: Submit online through the RTI Online Portal or offline to MoCA. The C&W Division acts as the nodal point for routing applications, while the concerned CPIO or Appellate Authority handles the substantive decision. Public Grievances and Appeals: Submit grievances through CPGRAMS. Appeals are routed to the concerned Appellate Authority, while the respective PGO/GRO handles grievance redressal. Workplace Complaints: Workplace sexual harassment complaints are handled through the applicable ICC mechanism. Staff Welfare: Staff members may approach the designated Staff Welfare Officer for staff grievances.
8. Organisations and Bodies Handled	Coordination with all organisations under MoCA on matters that have not been allocated to any specific division and require coordination among three or more organisations/divisions.
9. Contact Details	B-Block, Room No. 380A, 3rd Floor, Rajiv Gandhi Bhawan, Jor Bagh, New Delhi – 110003. Telephone: 011-24610378 (Extn. 2874) Email: so-cw.moca@nic.in Public Enquiry Hours: 0900 hrs to 1730 hrs
10. Section Officer Details	Shri Brijesh Kumar Singh B-Block, Room No. 380A, 3rd Floor, Rajiv Gandhi Bhawan, Jor Bagh, New Delhi – 110003. Telephone: 011-24610378 (Extn. 2874) Email: so-cw.moca@nic.in
11. Supervisory Officer Details	Shri Vijay Kumar Mishra, Deputy Director Telephone: 011-24610374 Email: vkmishra.25@gov.in
12. Useful Links and Documents	CPGRAMS Portal: https://pgportal.gov.in/?MenuID=1208 RTI Online Portal: https://rtionline.gov.in/ Internal Complaints Committee: Constitution order dated 15.06.2026. Publications and Reports: Annual Report of the Ministry, published in February 2026.
13. Last Updated	ICC order published on 15.06.2026. Annual Report published in February 2026.

Reservation Cell

Field	Information to be Provided
1. Name of the Division or Section	Reservation Cell
2. Overview and Mandate	The Reservation Cell in the Ministry of Civil Aviation oversees the implementation of government reservation policies and safeguards for Scheduled Castes (SC), Scheduled Tribes (ST), Other Backward Classes (OBC), Economically Weaker Sections (EWS), Persons with Disabilities (PwD), and Ex-Servicemen (ESM) across the Ministry and its organisations. It manages reservation roster inspections, consolidated annual returns, vacancy vetting, recruitment agency coordination for non-CSS/CSSS/CSCS posts, and liaison with Parliamentary Committees and National Commissions.
3. Scope of Work and Responsibilities	Allocated Subjects and Main Functions Dissemination of instructions concerning safeguards for SC, ST, OBC, PwD, and ESM in the Ministry, attached/subordinate offices, PSUs, and autonomous bodies under the control of the Ministry. Preparation and submission of the Consolidated Annual Return for SC, ST, and OBC to the Department of Personnel & Training (DoPT). Preparation and submission of the Consolidated Annual Return for Persons with Disabilities (PwD) to the Ministry of Social Justice & Empowerment. Coordination of Special Recruitment Drives for SCs and STs. Annual inspection of reservation rosters of attached/subordinate offices and Public Sector Undertakings under the Ministry. Nomination of the Liaison Officer for reservation matters. Vetting of proposals received from the Administration Section concerning vacancy assessment vis-à-vis reservation requirements for SC, ST, and OBC across different posts and cadres. Handling matters concerning implementation of reservation policy for SC, ST, OBC, EWS, PwD, and ESM across offices under the Ministry. Coordination with Parliamentary Committees dealing with reservation matters and the National Commissions for SC, ST, and OBC. Compilation of reservation-related data and coordination among offices under the Ministry for SC, ST, OBC, EWS, PwD, and ESM. Reporting vacancies to the Staff Selection Commission (SSC) and other recruiting agencies for posts other than CSS, CSSS, and CSCS in the Ministry and its attached/subordinate offices. Forwarding dossiers and relevant documents of nominated candidates received from recruiting agencies to the concerned offices under the Ministry.
4. Acts, Rules and Regulations	DoPT Office Memoranda, Compendiums, and Brochures: Instructions on reservation for SC, ST, OBC, and EWS in posts and services, including policy implementation, roster inspections, vacancy vetting, nomination of Liaison Officers, and consolidated annual returns. Rights of Persons with Disabilities Act, 2016: Relevant provisions and associated rules/instructions issued by the Ministry of Social Justice & Empowerment and DoPT concerning safeguards and reservation for PwD employees and submission of consolidated annual returns. Other Applicable Government Instructions: Instructions governing reservation for SC, ST, OBC, EWS, PwD, and ESM, as applicable.
5. Services Provided	The Reservation Cell performs internal administrative, policy-implementation, monitoring, and inter-agency coordination functions rather than direct public-facing services. Its core functions support internal stakeholders, including Ministry sections, attached/subordinate offices, PSUs, and autonomous bodies, as well as external government and constitutional bodies. Reservation policy coordination and implementation monitoring. Reservation roster inspections and vacancy assessment coordination. Preparation and submission of consolidated annual returns. Coordination with DoPT, the Ministry of Social Justice & Empowerment, Parliamentary Committees, National Commissions, SSC, and other recruiting agencies. Coordination of recruitment-related information and candidate dossiers.
6. Approvals and Permissions	Not Applicable.
7. How to Access Services or Apply	The Reservation Cell primarily provides internal administrative and coordination support. It does not provide a separate direct public-facing application service. Reservation-related matters are processed through the concerned Ministry sections, organisations, and authorised recruitment agencies, as applicable.
8. Organisations and Bodies Handled	Coordination with all organisations under MoCA regarding the implementation of the Government's extant reservation policies.
9. Contact Details	B-Block, Room No. 380A, 3rd Floor, Rajiv Gandhi Bhawan, Jor Bagh, New Delhi – 110003. Telephone: 011-24610378 (Extn. 2874) Email: so-cw.moca@nic.in Public Enquiry Hours: 0900 hrs to 1730 hrs
10. Section Officer Details	Shri Brijesh Kumar Singh B-Block, Room No. 380A, 3rd Floor, Rajiv Gandhi Bhawan, Jor Bagh, New Delhi – 110003. Telephone: 011-24610378 (Extn. 2874) Email: so-cw.moca@nic.in
11. Supervisory Officer Details	Shri Vijay Kumar Mishra, Deputy Director Telephone: 011-24610374 Email: vkmishra.25@gov.in
12. Useful Links and Documents	No links or documents specified.